This site in other languages x. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds.

The mouse cursor also can jump around instead of having smooth motion across the screen because the computer cannot display graphics properly. Cancel Get Started. See our computer cleaning page for steps to remedy this problem. My computer is completely unusable right now. Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Click on device manager. Once the driver has been removed, reboot the machine. Go to the start menu.

The same is true if the computer power supply is causing the interference; its best to replace it. Do you get any error code? If you have followed all of the troubleshooting options above and continue to encounter problems, the mouse is likely defective. For help with a frozen computer, see: What should I do when a computer freezes or locks up? Could you provide me with the exact model of the notebook? You must log in or register to reply here. After this open click on the drivers tab. You can also try connecting a different mouse to your computer.

We also recommend going into Add or Remove Programs also called "Programs and Features" in newer versions of Windows in the Control Panel and uninstalling all previous mouse drivers and software. How satisfied are you with this response? Message 2 of 2. Reconnect the power cord and turn on the power. This is a wonderful location to converse with the community, get assistance and find tips! Log in. You could also try a different USB port for the mouse. House antitrust report suggests big changes are coming to how Big Tech operates Aryassen replied 6 minutes ago.

Thanks for your feedback, it helps us improve the site. If the mouse cursor only acts erratically or jumps around while playing a video game, the computer may not have enough RAM or video memory. To communicate wirelessly with the computer, your mouse must have a strong signal between the computer and the mouse. Note: I'm submitting this question on a separate device. For all of these types of interference, the solution is to determine which device is causing the interference. Ninja'd by Cobalt!! Smithlee replied Today at AM. Windows has drivers installed that are specific to each motherboard, and changing the motherboard causes different drivers to be needed for Windows to run correctly.

I have the same question Was this page useful? By using this site, you accept the Terms of Use and Rules of Participation. I have the same question Scan your computer with an antivirus program to determine if it's infected. Thanks for your feedback, it helps us improve the site. What is the make and model of your computer? The same is true if the computer power supply is causing the interference; its best to replace it.

How satisfied are you with this response? If you decide to purchase a different model, do your research and make sure it is compatible with all your existing hardware. House antitrust report suggests big changes are coming to how Big Tech operates Aryassen replied 6 minutes ago. For example, optical mice are notorious for not working on glossy surfaces. Gamers watched 7. Then rebooting windows to see if it will reinstall their drivers. I understand the inconvenience you faced. Smithlee replied Today at AM.

Thank you! Guest said:. Message 2 of 2. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. Maybe someone else will come up with away. Yes No. Hope this helps. Yes No.

Pressing enter will activate the selected link. Computer mouse and other input device buying tips. Make sure you have the latest drivers from your mouse manufacturer. Hope this helps. JavaScript is disabled. Yes No. Note: I'm submitting this question on a separate device. In reply to A.

If the cursor on your screen moves erratically when you move the mouse, the following steps may help you fix the problem. Turn the mouse over and make sure there is no debris blocking the hole. To communicate wirelessly with the computer, your mouse must have a strong signal between the computer and the mouse. See our mouse and touchpad definitions for further information and related links. I used Windows Defender and did a quick scan for viruses, and found none. How satisfied are you with this reply? If you have followed all of the troubleshooting options above and continue to encounter problems, the mouse is likely defective. After selecting your mouse, you should have the option to remove the driver. Join the community here , it only takes a minute. A wireless router , keyboard , headset , cordless phones, and other devices transmit and receive signals that could interfere with the mouse signals.

Any help please? If you purchase a new, different model motherboard than what is currently in the computer, you may need to reinstall Windows due to the change in hardware. Thanks for your feedback. The mouse cursor also can jump around instead of having smooth motion across the screen because the computer cannot display graphics properly. The arrow on my computer screen will not move. This worked right away! I cant operate anything with the keyboard except for opening the calculator. Depending on where the wireless receiver is located, other device signals may interfere with signals from the mouse to the receiver. Due to high volumes, response times in the community may be delayed over the next few days. And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

House antitrust report suggests big changes are coming to how Big Tech operates Aryassen replied 6 minutes ago. It would flick in the direction I was dragging, then back to the spot, rendering it unusable. This is why I suggested a old type ps2 mouse and keyboard. Use the following steps to perform a hard reset on a computer:. If you decide to purchase a different model, do your research and make sure it is compatible with all your existing hardware. Check if they then work. See our computer cleaning page for steps to remedy this problem. Eagerly waiting for your response! Thanks Again Steve.

By using this site, you accept the Terms of Use and Rules of Participation. What is the make and model of mouse? Maybe someone else will come up with away. I would rather guess the usb port drivers are corrupted. Ryan O'Brien said:. Which fix did you try? It is possible that a loose connection or bad port can cause problems with the mouse. Thanks for engaging in HP support Forums! With the power off, disconnect the power cord from the back of the computer.

Which fix did you try? Thank you! When it open scroll down to keyboard click on it when it opens, click hid keyboard. You would think if software was somehow removed. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. It has been a while since anyone has replied. How satisfied are you with this response? Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. See our mouse and touchpad definitions for further information and related links. If possible, restoring to a previous restore point before the problem started to occur could resolve the issue.

Please refer to our self-help content for additional assistance. Message 2 of 2. I have the same question Under hardware and device click Configure a device. I'm here to help you with your problem. I would suggest here is to update the Bios, Chipset and touchpad drivers on your PC from our HP support website, using this link. Ryan O'Brien said:. Method 1.

This thread is locked. Please let me know if this resolves the issue, or if you require further assistance! Eagerly waiting for your response! Uninstalling old software is important when moving between mouse manufacturers, like going from a Logitech to a Microsoft mouse. Seeing the computer is not picking the mouse or keyboard up. When it open scroll down to keyboard click on it when it opens, click hid keyboard. If the graphics card in the computer is underpowered, the video game often experiences graphics lag. PlayStation 5 teardown reveals storage expansion bay, massive heatsink Vulcanproject replied 10 minutes ago. Which fix did you try?

Then rebooting windows to see if it will reinstall their drivers. For example, optical mice are notorious for not working on glossy surfaces. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". When booting the drivers will be re-installed and hopefully fixes the problem. If, after trying everything above, you're still having problems with your mouse, and another mouse doesn't work either, there may be corrupt operating system files on your computer. For help with a frozen computer, see: What should I do when a computer freezes or locks up? As with any wireless device, wireless mouse signals are susceptible to RFI radio frequency interference. Try to run hardware and device troubleshooter. You can follow the question or vote as helpful, but you cannot reply to this thread.

Follow the below steps. Perform a Hard reset on the notebook :. Electrical interference is also possible. If it receives and transmits wireless signals to its receiver, try moving the device or receiver. House antitrust report suggests big changes are coming to how Big Tech operates Aryassen replied 6 minutes ago. I came across your post and wanted to assist you. Glad to here you got it up and running. In the meantime, let's try these steps here:. Computer mouse and other input device buying tips.

Scan your computer with an antivirus program to determine if it's infected. It has been a while since anyone has replied. This allows users to scan for corruptions in Windows system files and restore corrupted files. If the issue remains unresolved, please get back to us and we would be happy to help. Click on device manager. Help us help you! And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help. Have you tried uninstalling the mouse and keyboard. Computer virus or malware could also cause problems with mouse movement and clicking actions, and other problems.

I understand the inconvenience you faced. October 6, Due to high volumes, response times in the community may be delayed over the next few days. See our computer cleaning page for steps to remedy this problem. To do a factory restore at some point you need a mouse and key board. Check if they then work. How satisfied are you with this reply? If you're using a touchpad , you may experience erratic behavior because of moisture or a liquid substance on your finger, such as lotion or soap. Latest posts. Hair or fuzz can block the sensor on the bottom of the mouse, preventing the optical sensor from working correctly.

TechSpot is dedicated to computer enthusiasts and power users. Method 1. If your mouse does not work with another computer or another mouse does work on your computer, we suggest replacing the mouse. Please refer to our self-help content for additional assistance. Thanks for marking this as the answer. In this case, the motherboard needs to be replaced. Blowing into the hole usually removes any hair or fuzz that could cause problems. This site in other languages x. The mouse cursor also can jump around instead of having smooth motion across the screen because the computer cannot display graphics properly.

Hope this helps. You can also try connecting a different mouse to your computer. Fix Windows 10 Update Issues. I would rather guess the usb port drivers are corrupted. Decreasing stored power is sometimes referred to as a "Hard Reset". Putting a piece a paper under the mouse is a quick fix for this issue. Using the start button and keyboard arrows, I navigated to the device manager and checked the driver for the mouse, and found that it was already updated. Thanks for your feedback.

I understand you are having issues with the mouse pointer won't move on the screen. I'm not sure if it would help but worth a try. Windows has drivers installed that are specific to each motherboard, and changing the motherboard causes different drivers to be needed for Windows to run correctly. You would think if software was somehow removed. With the power off, disconnect the power cord from the back of the computer. Depending on where the wireless receiver is located, other device signals may interfere with signals from the mouse to the receiver. Follow the on screen instructions. Thanks for your feedback. From there you should see a listing for your mouse. Message 2 of 2.

How satisfied are you with this response? It would flick in the direction I was dragging, then back to the spot, rendering it unusable. This troubleshooter finds and fixes common problems with devices on your computer. This allows users to scan for corruptions in Windows system files and restore corrupted files. If you want to replace the motherboard, purchase the same model of the motherboard as currently in your computer. After this open click on the drivers tab. Do you get any error code? Try replacing the batteries or making sure they are charged to see if the batteries are causing the issue. Blowing into the hole usually removes any hair or fuzz that could cause problems. I would rather guess the usb port drivers are corrupted.

Sorry this didn't help. Depending on where the wireless receiver is located, other device signals may interfere with signals from the mouse to the receiver. October 6, Due to high volumes, response times in the community may be delayed over the next few days. Maybe someone else will come up with away. When it open scroll down to keyboard click on it when it opens, click hid keyboard. Uninstalling old software is important when moving between mouse manufacturers, like going from a Logitech to a Microsoft mouse. I would suggest you to try to connect mouse with different computer and check. I had to disable some Palm Check sensitivity, which I had read about a few days ago, but could not find the option.

Please refer to our self-help content for additional assistance. You can follow the question or vote as helpful, but you cannot reply to this thread. If it receives and transmits wireless signals to its receiver, try moving the device or receiver. Glad to here you got it up and running. Windows has drivers installed that are specific to each motherboard, and changing the motherboard causes different drivers to be needed for Windows to run correctly. Go to the start menu. This is why I suggested a old type ps2 mouse and keyboard. Then starting it back up would install the mouse and keyboards drivers.

Latest posts. Are you using Wired or wireless mouse? New member. Pressing enter will activate the selected link. Perform a Hard reset on the notebook :. Click on device manager. I hope you have a good day ahead,. Method 1: Run the Hardware and Devices troubleshooter. For example, optical mice are notorious for not working on glossy surfaces.

PlayStation 5 teardown reveals storage expansion bay, massive heatsink Vulcanproject replied 10 minutes ago. In the meantime, let's try these steps here:. All forum topics Previous Topic Next Topic. Follow the on screen instructions. Depending on where the wireless receiver is located, other device signals may interfere with signals from the mouse to the receiver. Thanks for marking this as the answer. Electrical interference is also possible. Its clicks just fine but when I go to move the arrow.

If nothing happens on your screen when you move your mouse, your computer may be frozen. Once the driver has been removed, reboot the machine. In this case, the motherboard needs to be replaced. Guest said:. An optical-mechanical mouse mouse with a ball may not work well because the inside of the mouse is not clean. I cant operate anything with the keyboard except for opening the calculator. I'm not a big computer guy, what is a ps2? Okay I did a system restore to factory settings, mouse works now! Use the Tab and Arrow keys to navigate where you want to be.

Check if they then work. To determine if this is the case, try connecting the mouse to another computer. The same is true if the computer power supply is causing the interference; its best to replace it. When it open scroll down to keyboard click on it when it opens, click hid keyboard. Wash your hands and wipe them with a towel thoroughly to remove any lotion, soap, or other oily substances from your fingers. Follow the on screen instructions. Ask a question and give support. This is a wonderful location to converse with the community, get assistance and find tips! User's post on October 16, Click Start.

Try replacing the batteries or making sure they are charged to see if the batteries are causing the issue. Additional information Laptop touchpad cursor jumps around while not touching it. For help with a frozen computer, see: What should I do when a computer freezes or locks up? Electrical interference is also possible. Mouse and touchpad help and support. If the USB receiver has a short cable, move it to the front of the computer to get a better signal. You could also try a different USB port for the mouse. TechSpot is dedicated to computer enthusiasts and power users. See our mouse and touchpad definitions for further information and related links.

This thread is locked. If the graphics card in the computer is underpowered, the video game often experiences graphics lag. Electrical interference is also possible. If you have a wireless mouse , there can be several reasons why your mouse may be jumping. Putting a piece a paper under the mouse is a quick fix for this issue. This is a wonderful location to converse with the community, get assistance and find tips! If the USB receiver has a short cable, move it to the front of the computer to get a better signal. This site in other languages x. Please refer to our self-help content for additional assistance. PlayStation 5 teardown reveals storage expansion bay, massive heatsink Vulcanproject replied 10 minutes ago.

If it receives and transmits wireless signals to its receiver, try moving the device or receiver. From there you should see a listing for your mouse. Then click uninstall. Use the following steps to perform a hard reset on a computer:. This is a wonderful location to converse with the community, get assistance and find tips! You can follow the question or vote as helpful, but you cannot reply to this thread. Once in the control panel. In reply to Shilohbob's post on October 16, I have the same question For example, optical mice are notorious for not working on glossy surfaces.

By using this site, you accept the Terms of Use and Rules of Participation. In this case, the motherboard needs to be replaced. Have you tried uninstalling the mouse and keyboard. Your welcome! Please refer to our self-help content for additional assistance. Under hardware and device click Configure a device. If your computer has the bare minimum requirements or does not meet the requirements, you need to upgrade its hardware. If the issue is hardware related, a factory system recovery will not help. In reply to Shilohbob's post on October 16,

Thanks for your feedback. However, you may have to perform an operating system repair install or full system recovery to resolve this type of issue. This thread is locked. I would rather guess the usb port drivers are corrupted. Do you get any error code? And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help. Press the Windows Key to bring up the Start Menu. October 6, Due to high volumes, response times in the community may be delayed over the next few days. Some computer monitors, and even hardware in a computer, can give off electrical signals that interfere with a wireless mouse. I understand the inconvenience you faced.

If the light is ON, tap it couple times for the light to turn off and the touchpad should respond correctly. I used Windows Defender and did a quick scan for viruses, and found none. If possible, restoring to a previous restore point before the problem started to occur could resolve the issue. What is the make and model of mouse? You could also try a different USB port for the mouse. It would flick in the direction I was dragging, then back to the spot, rendering it unusable. Hair or fuzz can block the sensor on the bottom of the mouse, preventing the optical sensor from working correctly. Thanks for your feedback, it helps us improve the site.

TechSpot is dedicated to computer enthusiasts and power users. In reply to Shilohbob's post on October 16, When booting the drivers will be re-installed and hopefully fixes the problem. The arrow on my computer screen will not move. Method 1. Computer mouse and other input device buying tips. Then starting it back up would install the mouse and keyboards drivers. If possible, restoring to a previous restore point before the problem started to occur could resolve the issue. PlayStation 5 teardown reveals storage expansion bay, massive heatsink Vulcanproject replied 10 minutes ago.

Go to the start menu. Due to high volumes, response times in the community may be delayed over the next few days. You might try reseting the System Bios by removing the motherboard battery with the PC power cord disconnected for about ten minutes. Seeing the computer is not picking the mouse or keyboard up. I unplugged the mouse and plugged it back in, and the problem persisted. Have you tried uninstalling the mouse and keyboard. In reply to Shilohbob's post on October 16, Use the Tab and Arrow keys to navigate where you want to be. Follow the same way under mice and other pointing devices for your mouse, Then just reboot the computer, It then should reinstall their drivers.

Know the Benefits of your HP account. If this is the case, it can result in reduced functionality of the mouse. Great answer , which in no way addressess the problem.!!! October 6, Due to high volumes, response times in the community may be delayed over the next few days. For a better experience, please enable JavaScript in your browser before proceeding. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Help us help you! You can follow the question or vote as helpful, but you cannot reply to this thread.

For help with a frozen computer, see: What should I do when a computer freezes or locks up? Its clicks just fine but when I go to move the arrow. You can follow the question or vote as helpful, but you cannot reply to this thread. Click on device manager. Mouse and touchpad help and support. The Arrow Keys should let you move between selections. This troubleshooter finds and fixes common problems with devices on your computer. Simply ask a new question if you would like to start the discussion again. Due to high volumes, response times in the community may be delayed over the next few days. Try to install latest chipset drivers from manufacturer site and then check.

Gamers watched 7. Click on control panel. I believe this is because the internet connection I'm using is a mobile hotspot, and may not be strong enough to allow the updates to install. I would suggest here is to update the Bios, Chipset and touchpad drivers on your PC from our HP support website, using this link. Microsoft Support. You might try reseting the System Bios by removing the motherboard battery with the PC power cord disconnected for about ten minutes. We also recommend going into Add or Remove Programs also called "Programs and Features" in newer versions of Windows in the Control Panel and uninstalling all previous mouse drivers and software. The Arrow Keys should let you move between selections. Microsoft Support.

Ahh, I misunderstood thinking the keyboard worked when you stated you could start the calculator, sorry about that. If it doesn't work I would suggest you to Boot in safe mode then follow the below methods to fix issue. Latest posts. I have the same question I restarted the computer, and the problem persisted. If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off. Use the Tab and Arrow keys to navigate where you want to be. Any help please? We also recommend going into Add or Remove Programs also called "Programs and Features" in newer versions of Windows in the Control Panel and uninstalling all previous mouse drivers and software.

Reconnect the power cord and turn on the power. Ask the community. PlayStation 5 teardown reveals storage expansion bay, massive heatsink Vulcanproject replied 10 minutes ago. This thread is locked. After selecting your mouse, you should have the option to remove the driver. And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help. I tried to use my desktop computer today, and a few moments after logging in, the cursor fixed itself on a position on the screen and wouldn't move, no matter how much I dragged the mouse around. October 6, Due to high volumes, response times in the community may be delayed over the next few days. It is possible that a loose connection or bad port can cause problems with the mouse.

This troubleshooter finds and fixes common problems with devices on your computer. Right now I move the mouse to the right to get to the monitor on the left I'd like to move the mouse left so it goes to the monitor on the left In reply to Shilohbob's post on October 16, Ask a question and give support. Yes No. That depends on whether or not the problem is a hardware issue or software issue. You can also try connecting a different mouse to your computer. I cant operate anything with the keyboard except for opening the calculator.

Yes No. Then starting it back up would install the mouse and keyboards drivers. That depends on whether or not the problem is a hardware issue or software issue. What is the make and model of your computer? I had to disable some Palm Check sensitivity, which I had read about a few days ago, but could not find the option. Under hardware and device click Configure a device. Once the driver has been removed, reboot the machine. See our computer cleaning page for steps to remedy this problem. Method 2: Use the System File Checker tool to repair missing or corrupted system files.

Blowing into the hole usually removes any hair or fuzz that could cause problems. For a better experience, please enable JavaScript in your browser before proceeding. If you have followed all of the troubleshooting options above and continue to encounter problems, the mouse is likely defective. With the power off, disconnect the power cord from the back of the computer. Right now I move the mouse to the right to get to the monitor on the left I'd like to move the mouse left so it goes to the monitor on the left Thank you! Then rebooting windows to see if it will reinstall their drivers. Click on control panel.

If it receives and transmits wireless signals to its receiver, try moving the device or receiver. Thanks for your feedback, it helps us improve the site. Any help please? Mouse and touchpad help and support. The power light indicator on or near the power button might turn on briefly but then go out. Click on control panel. Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. I used Windows Defender and did a quick scan for viruses, and found none.

Reconnect the power cord and turn on the power. October 6, Due to high volumes, response times in the community may be delayed over the next few days. Message 1 of 2. This is a wonderful location to converse with the community, get assistance and find tips! Try replacing the batteries or making sure they are charged to see if the batteries are causing the issue. Thanks for the help. TechSpot is dedicated to computer enthusiasts and power users. Cancel Get Started. I had to disable some Palm Check sensitivity, which I had read about a few days ago, but could not find the option. Yes No.

If possible, restoring to a previous restore point before the problem started to occur could resolve the issue. Using the start button and keyboard arrows, I navigated to the device manager and checked the driver for the mouse, and found that it was already updated. I cant operate anything with the keyboard except for opening the calculator. Computer virus or malware could also cause problems with mouse movement and clicking actions, and other problems. See our mouse and touchpad definitions for further information and related links. Depending on where the wireless receiver is located, other device signals may interfere with signals from the mouse to the receiver. We suggest taking your computer to a repair shop because of the difficulty of replacing a motherboard. For a better experience, please enable JavaScript in your browser before proceeding. As with any wireless device, wireless mouse signals are susceptible to RFI radio frequency interference. If you want to replace the motherboard, purchase the same model of the motherboard as currently in your computer.

Depending on where the wireless receiver is located, other device signals may interfere with signals from the mouse to the receiver. Thanks for marking this as the answer. See our mouse and touchpad definitions for further information and related links. I came across your post and wanted to assist you. I cant operate anything with the keyboard except for opening the calculator. Once the driver has been removed, reboot the machine. The same is true if the computer power supply is causing the interference; its best to replace it. Yes No.

If the light is ON, tap it couple times for the light to turn off and the touchpad should respond correctly. The same concept applies to computer hardware, especially a power supply. Under hardware and device click Configure a device. It is possible that a loose connection or bad port can cause problems with the mouse. If you can borrow one from somebody this may work. Uninstalling old software is important when moving between mouse manufacturers, like going from a Logitech to a Microsoft mouse. Try replacing the batteries or making sure they are charged to see if the batteries are causing the issue. That just powering down the computer. Because drivers control how the mouse interfaces with the operating system, if the drivers are bad, the mouse is not going to work properly.