How to remove TSRs and startup programs. During the computer startup process, you may see a screen asking if you want to start the computer in Safe Mode or Start Windows Normally.

Leave this field empty. After trying all the steps above with no success then you should start suspecting that the motherboard is dead, a few signs of a defective motherboard are the following. If the options above do not work, we recommend taking your computer to a computer repair shop and allow a computer technician to diagnose and fix the problem. I write articles related to various tech issues, including Windows computer problems and game errors. April Cai. This thread is locked. Is it ? How to Unfreeze a Frozen Computer in Windows

How satisfied are you with this reply? If you cannot install the latest driver before the computer freezes, another option is to start the computer in Safe Mode. Leave this field empty. Check the Application and System. Thank you! I'm a technical writer for Driver Easy. This process may be enough to fix the issue, and stop further freezes from occurring. This page contains recommendations on what to do if the computer freezes or deadlocks. Disconnect any unnecessary peripherals as well as the mouse and the keyboard and just leave the power cable then try starting the computer, if the problem is solved then one of the peripherals is bad or broken, you need to check each part one by one to see what part was causing the problem and replace it. A device driver can also cause a computer to freeze if it's out of date, conflicting with another driver, or not working properly.

Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. Many Windows 10 users also have this problem. Check the Application and System. Read on and find how…. How to Unfreeze a Frozen Computer in Windows What else can I try? If only your mouse is frozen or not working, see: Mouse not detected or working in Windows. When I'm not writing, I like reading literary novels and poetry, which enables me to improve my writing skills.

This thread is locked. The strange thing is, it only does this on cold starts. Once in Safe Mode, you can access Device Manager and uninstall the hardware device corresponding to the device driver that is not working correctly. How satisfied are you with this response? The RAM is Bad or Not Seated Properly The second part you need to check is the RAM, if you have two sticks of RAM try switching them or use just one, if your computer stops freezing then congratulations, now you need to decide what to do get a new RAM stick that if you found out that one if then is faulty or dead or just stick to one for now. See the deadlock and frozen definition for further information and related links. Cancel Get Started. Any work that was not saved is lost when a frozen computer needs to be reboot. Disconnect any unnecessary peripherals as well as the mouse and the keyboard and just leave the power cable then try starting the computer, if the problem is solved then one of the peripherals is bad or broken, you need to check each part one by one to see what part was causing the problem and replace it. Try the following approaches, in the following order, to correct the problem:.

Was this page useful? You may be annoyed and frustrated. It could still take ten to twenty seconds for the unresponsive program to be terminated after you choose End Task. Thank you! If the Task Manager opens, but the mouse is still not working, it may be a problem with mouse's hardware. You can also try installing the latest driver at this point, to make sure your computer is up-to-date for that device driver. Hi, This issue could be due to a conflict in the system of your Windows device. If a device driver is at fault, download the latest driver from the manufacturer's website and install it before the computer freezes.

Once the computer is off, wait a few seconds, then turn the computer back on and let it start as normal. Kindly check the Event Viewer as well for any error logs that might be related to the issue. Please refer to a computer or mainboards manufacturer. This process may be enough to fix the issue, and stop further freezes from occurring. Then, restart the computer and load into Windows normally. If only your mouse is frozen or not working, see: Mouse not detected or working in Windows. If none of the above steps helped, you must reboot the computer. Try booting up the computer and see if it helps. Due to high volumes, response times in the community may be delayed over the next few days. Hi, This issue could be due to a conflict in the system of your Windows device.

Check the Application and System. Every once in a while, Windows 10 just drops the ball and wanders off somewhere to sit under a tree. This process may be enough to fix the issue, and stop further freezes from occurring. I have the same question Netflix Down or Crashed? If the Task Manager opens, but the mouse is still not working, it may be a problem with mouse's hardware. Help us help you! Give the computer a few minutes to process.

Tried steps again after this to no avail. Was this page useful? April Cai Last Updated: 1 year ago. This page contains recommendations on what to do if the computer freezes or deadlocks. Here's the troubleshooting I've tried based on advice I've seen given to others:. Did this solve your problem? Princess Mat Microsoft Agent. We look forward to your response. Since you mentioned that you already updated all the drivers, we'd like to know if you did it via Windows Updates or you used the drivers provided by the manufacturer.

It could still take ten to twenty seconds for the unresponsive program to be terminated after you choose End Task. If the computer can turn on and off Caps Lock, continue to the next step. Please refer to our self-help content for additional assistance. I write articles related to various tech issues, including Windows computer problems and game errors. Thanks for your feedback. This thread is locked. If none of the above steps helped, you must reboot the computer. Read on and find how… How do I fix Windows 10 freezes on Startup? The strange thing is, it only does this on cold starts. Once the computer is off, wait a few seconds, then turn the computer back on and let it start as normal.

How satisfied are you with this reply? Cancel Get Started. How to Unfreeze a Frozen Computer in Windows Since you mentioned that you already updated all the drivers, we'd like to know if you did it via Windows Updates or you used the drivers provided by the manufacturer. Was this page useful? Tip Some programs have an autosave feature. You may be annoyed and frustrated. To reboot a frozen computer, press and hold down the power button until the computer turns off. Help us help you!

See the deadlock and frozen definition for further information and related links. October 6, Due to high volumes, response times in the community may be delayed over the next few days. Once the computer is off, wait a few seconds, then turn the computer back on and let it start as normal. You may not have to try them all; just work you way down the list until you find the one works. During the computer startup process, you may see a screen asking if you want to start the computer in Safe Mode or Start Windows Normally. Please refer to our self-help content for additional assistance. You can also try installing the latest driver at this point, to make sure your computer is up-to-date for that device driver. Sorry this didn't help.

Please refer to a computer or mainboards manufacturer. Or use another computer to download the driver and try installing the driver on your computer. How satisfied are you with this response? Due to high volumes, response times in the community may be delayed over the next few days. I have the same question Try the following approaches, in the following order, to correct the problem:. Kindly check the Event Viewer as well for any error logs that might be related to the issue. After trying all the steps above with no success then you should start suspecting that the motherboard is dead, a few signs of a defective motherboard are the following. Can you also tell us the build of Windows 10 you are using? Many Windows 10 users also have this problem.

Thanks for your feedback, it helps us improve the site. Note If only your mouse is frozen or not working, see: Mouse not detected or working in Windows. We look forward to your response. Why do Windows programs stop responding? During the computer startup process, you may see a screen asking if you want to start the computer in Safe Mode or Start Windows Normally. Disconnect Everything Disconnect any unnecessary peripherals as well as the mouse and the keyboard and just leave the power cable then try starting the computer, if the problem is solved then one of the peripherals is bad or broken, you need to check each part one by one to see what part was causing the problem and replace it. Many Windows 10 users also have this problem. Home Help Hardware Help Basic troubleshooting. Tried steps again after this to no avail.

Thanks for your feedback. I recently upgraded my wife's computer to Windows 10 and I'm having the issue where it freezes during boot, on the black screen with the blue Windows logo and the spinning wheel of dots. Please view our page on Windows freezes or stops responding frequently for other possible causes and ways to troubleshoot. If the computer can turn on and off Caps Lock, continue to the next step. Any work that was not saved is lost when a frozen computer needs to be reboot. If only your mouse is frozen or not working, see: Mouse not detected or working in Windows. You may also check your support website to know if there is an available updated firmware, and on how to install it. Check the Application and System. Sometimes a computer may appear to be frozen, but it's only slow or busy processing a complex task.

You can also try accessing the computer BIOS and disable any hardware that is not working properly, to see if that stops the freezes from occurring. Thanks for marking this as the answer. After a couple seconds of spinning, the wheel just freezes and nothing happens until I do a hard power off or hit the reset button. Can you also tell us the build of Windows 10 you are using? If none of the above steps helped, you must reboot the computer. Is it ? Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. Kindly check the Event Viewer as well for any error logs that might be related to the issue. If that merely brings up the Turn Off the Computer menu, choose Restart, and your computer should restart.

If this helps, consider replacing that hardware. In some situations, some programs may autosave your work every few minutes. If a device driver is at fault, download the latest driver from the manufacturer's website and install it before the computer freezes. You can reset it easily by removing it and putting it back in 5 or 10 minutes. The strange thing is, it only does this on cold starts. It could still take ten to twenty seconds for the unresponsive program to be terminated after you choose End Task. Netflix Down or Crashed? April Cai Last Updated: 1 year ago. If the problem persists then continue with the other steps below. Thanks for your feedback, it helps us improve the site.

Windows should detect the hardware you uninstalled and try to reinstall the device driver. If your program does not have an autosave feature, you may lose all unsaved work due to a freeze or deadlock. This thread is locked. If the computer can turn on and off Caps Lock, continue to the next step. Thanks for your feedback, it helps us improve the site. Thanks for your feedback. October 6, Due to high volumes, response times in the community may be delayed over the next few days. See the deadlock and frozen definition for further information and related links. Try the following approaches, in the following order, to correct the problem:. Please refer to our self-help content for additional assistance.

If the problem persists then continue with the other steps below. Did this solve your problem? If the options above do not work, we recommend taking your computer to a computer repair shop and allow a computer technician to diagnose and fix the problem. To reboot a frozen computer, press and hold down the power button until the computer turns off. Basic computer troubleshooting. How satisfied are you with this reply? Choose the Start Windows Normally option and see if Windows starts up correctly, without error. Tried steps again after this to no avail.

April Cai Last Updated: 1 year ago. How satisfied are you with this reply? This site in other languages x. Is it ? Then, restart the computer and load into Windows normally. You can follow the question or vote as helpful, but you cannot reply to this thread. It could still take ten to twenty seconds for the unresponsive program to be terminated after you choose End Task. Tip Some programs have an autosave feature. Sorry this didn't help.

Thanks for your feedback. Disconnect Everything Disconnect any unnecessary peripherals as well as the mouse and the keyboard and just leave the power cable then try starting the computer, if the problem is solved then one of the peripherals is bad or broken, you need to check each part one by one to see what part was causing the problem and replace it. Why does my computer not turn off? When you try to boot Windows 10 on your computer, it just freezes? You may not have to try them all; just work you way down the list until you find the one works. Microsoft Support. You may be annoyed and frustrated. Netflix Down or Crashed? Can you also tell us the build of Windows 10 you are using?

When nothing onscreen moves except sometimes the mouse pointer , the computer is frozen up solid. If nothing happens, the computer is deadlocked, and you must reboot the computer. Thanks for marking this as the answer. Why does my computer not turn off? Some programs have an autosave feature. I write articles related to various tech issues, including Windows computer problems and game errors. Read on and find how… How do I fix Windows 10 freezes on Startup? It is important to save your work often to minimize or prevent this possibility. What else can I try? If you tried all steps above and the computer still freezes, there may be defective hardware or a device driver that is not working correctly.

Please view our page on Windows freezes or stops responding frequently for other possible causes and ways to troubleshoot. The strange thing is, it only does this on cold starts. Here's the troubleshooting I've tried based on advice I've seen given to others:. Home Help Hardware Help Basic troubleshooting. April Cai. It is important to save your work often to minimize or prevent this possibility. If you tried all steps above and the computer still freezes, there may be defective hardware or a device driver that is not working correctly. If the program you are using performs this action, you can recover the work up to the last autosaved state. If I reset, do a hard power off and restart, or restart from within the OS, it starts up fine the 2nd time.

But with the Pro version it takes just 2 clicks and you get full support and a day money back guarantee :. Read on and find how… How do I fix Windows 10 freezes on Startup? October 6, Due to high volumes, response times in the community may be delayed over the next few days. Princess Mat Microsoft Agent. What else can I try? Kindly check the Event Viewer as well for any error logs that might be related to the issue. Due to high volumes, response times in the community may be delayed over the next few days. Help us help you!

This thread is locked. If nothing happens, the computer is deadlocked, and you must reboot the computer. After trying all the steps above with no success then you should start suspecting that the motherboard is dead, a few signs of a defective motherboard are the following. The second part you need to check is the RAM, if you have two sticks of RAM try switching them or use just one, if your computer stops freezing then congratulations, now you need to decide what to do get a new RAM stick that if you found out that one if then is faulty or dead or just stick to one for now. To determine whether the HDD is the problem or not you should connect it to another computer or try another one with your current machine, if the HDD is really the problem then you should boot into Windows normally by now. Try the following approaches, in the following order, to correct the problem:. I'm a technical writer for Driver Easy. This process may be enough to fix the issue, and stop further freezes from occurring. Many Windows 10 users also have this problem. Give the computer a few minutes to process.

How to remove TSRs and startup programs. If this helps, consider replacing that hardware. It is important to save your work often to minimize or prevent this possibility. Some programs have an autosave feature. During the computer startup process, you may see a screen asking if you want to start the computer in Safe Mode or Start Windows Normally. This problem can also be caused by a outdated, incorrect or corrupt system driver. Microsoft Support. If nothing happens, the computer is deadlocked, and you must reboot the computer. Defective Motherboard After trying all the steps above with no success then you should start suspecting that the motherboard is dead, a few signs of a defective motherboard are the following. What should I do when a computer freezes or locks up?

Any work that was not saved is lost when a frozen computer needs to be reboot. A defective hard drive , stick of RAM , video card , or another piece of hardware can cause a computer to freeze. We look forward to your response. Can you also tell us the build of Windows 10 you are using? If the options above do not work, we recommend taking your computer to a computer repair shop and allow a computer technician to diagnose and fix the problem. When I'm not writing, I like reading literary novels and poetry, which enables me to improve my writing skills. What should I do when a computer freezes or locks up? But with the Pro version it takes just 2 clicks and you get full support and a day money back guarantee :.

Read on and find how… How do I fix Windows 10 freezes on Startup? Additional information Windows freezes or stops responding frequently. After a couple seconds of spinning, the wheel just freezes and nothing happens until I do a hard power off or hit the reset button. Read on and find how…. Note If only your mouse is frozen or not working, see: Mouse not detected or working in Windows. Defective Motherboard After trying all the steps above with no success then you should start suspecting that the motherboard is dead, a few signs of a defective motherboard are the following. You can also try accessing the computer BIOS and disable any hardware that is not working properly, to see if that stops the freezes from occurring. Microsoft Support. Once in Safe Mode, you can access Device Manager and uninstall the hardware device corresponding to the device driver that is not working correctly. You lose any unsaved work in that program, of course, but you should be used to that.

Disconnect Everything Disconnect any unnecessary peripherals as well as the mouse and the keyboard and just leave the power cable then try starting the computer, if the problem is solved then one of the peripherals is bad or broken, you need to check each part one by one to see what part was causing the problem and replace it. When I'm not writing, I like reading literary novels and poetry, which enables me to improve my writing skills. It could still take ten to twenty seconds for the unresponsive program to be terminated after you choose End Task. If you determine that a defective piece of hardware is causing the freezes, replace the hardware right away to prevent further damage to the computer. What else can I try? April Cai Last Updated: 1 year ago. Please view our page on Windows freezes or stops responding frequently for other possible causes and ways to troubleshoot. Tried steps again after this to no avail.

Choose the Start Windows Normally option and see if Windows starts up correctly, without error. Basic computer troubleshooting. If you were editing a document at the time of the lockup, it might be recoverable after rebooting. Driver Easy will automatically recognize your system and find the correct drivers for it. Read on and find how… How do I fix Windows 10 freezes on Startup? I'm never happier than when my articles help people with whatever problems they have - Windows Blue screen issues, network errors, hardware faulty, etc. If you determine that a defective piece of hardware is causing the freezes, replace the hardware right away to prevent further damage to the computer. I write articles related to various tech issues, including Windows computer problems and game errors.

This page contains recommendations on what to do if the computer freezes or deadlocks. If the Task Manager opens, but the mouse is still not working, it may be a problem with mouse's hardware. Please refer to our self-help content for additional assistance. Sorry this didn't help. Any work that was not saved is lost when a frozen computer needs to be reboot. Many Windows 10 users also have this problem. A defective hard drive , stick of RAM , video card , or another piece of hardware can cause a computer to freeze. I write articles related to various tech issues, including Windows computer problems and game errors. Sometimes a computer may appear to be frozen, but it's only slow or busy processing a complex task. You can reset it easily by removing it and putting it back in 5 or 10 minutes.

You lose any unsaved work in that program, of course, but you should be used to that. Did this solve your problem? Many Windows 10 users also have this problem. Due to high volumes, response times in the community may be delayed over the next few days. Please refer to a computer or mainboards manufacturer. Give the computer a few minutes to process. Thank you! The strange thing is, it only does this on cold starts. If this helps, consider replacing that hardware. At least until you finish troubleshooting the problem.

Help us help you! If you tried all steps above and the computer still freezes, there may be defective hardware or a device driver that is not working correctly. If the Task Manager opens, but the mouse is still not working, it may be a problem with mouse's hardware. Defective Motherboard After trying all the steps above with no success then you should start suspecting that the motherboard is dead, a few signs of a defective motherboard are the following. Any work that was not saved is lost when a frozen computer needs to be reboot. Give the computer a few minutes to process. Driver Easy will automatically recognize your system and find the correct drivers for it. Thanks for your feedback. If the computer can turn on and off Caps Lock, continue to the next step.

After trying all the steps above with no success then you should start suspecting that the motherboard is dead, a few signs of a defective motherboard are the following. Why do Windows programs stop responding? Windows should detect the hardware you uninstalled and try to reinstall the device driver. You can follow the question or vote as helpful, but you cannot reply to this thread. Many Windows 10 users also have this problem. Yes No. If your program does not have an autosave feature, you may lose all unsaved work due to a freeze or deadlock. It is important to save your work often to minimize or prevent this possibility. I have the same question

You may be annoyed and frustrated. If the options above do not work, we recommend taking your computer to a computer repair shop and allow a computer technician to diagnose and fix the problem. Give the computer a few minutes to process. If your program does not have an autosave feature, you may lose all unsaved work due to a freeze or deadlock. Note During the computer startup process, you may see a screen asking if you want to start the computer in Safe Mode or Start Windows Normally. April Cai. In some situations, some programs may autosave your work every few minutes. Some programs have an autosave feature. See the deadlock and frozen definition for further information and related links.

I write articles related to various tech issues, including Windows computer problems and game errors. Due to high volumes, response times in the community may be delayed over the next few days. Choose Restart from the pop-up menu, and your computer shuts down and restarts, hopefully returning in a better mood. Read on and find how… How do I fix Windows 10 freezes on Startup? During the computer startup process, you may see a screen asking if you want to start the computer in Safe Mode or Start Windows Normally. The second part you need to check is the RAM, if you have two sticks of RAM try switching them or use just one, if your computer stops freezing then congratulations, now you need to decide what to do get a new RAM stick that if you found out that one if then is faulty or dead or just stick to one for now. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. This site in other languages x.

This page contains recommendations on what to do if the computer freezes or deadlocks. Then, restart the computer and load into Windows normally. The strange thing is, it only does this on cold starts. Help us help you! Once the computer is off, wait a few seconds, then turn the computer back on and let it start as normal. Every once in a while, Windows 10 just drops the ball and wanders off somewhere to sit under a tree. You lose any unsaved work in that program, of course, but you should be used to that. Please refer to a computer or mainboards manufacturer. If none of the above steps helped, you must reboot the computer.

Is it ? If this helps, consider replacing that hardware. If that merely brings up the Turn Off the Computer menu, choose Restart, and your computer should restart. I'm a technical writer for Driver Easy. Help us help you! Read on and find how… How do I fix Windows 10 freezes on Startup? See the deadlock and frozen definition for further information and related links. I'm never happier than when my articles help people with whatever problems they have - Windows Blue screen issues, network errors, hardware faulty, etc. If only your mouse is frozen or not working, see: Mouse not detected or working in Windows. If you tried all steps above and the computer still freezes, there may be defective hardware or a device driver that is not working correctly.

A defective hard drive , stick of RAM , video card , or another piece of hardware can cause a computer to freeze. If the problem persists then continue with the other steps below. Help us help you! You can follow the question or vote as helpful, but you cannot reply to this thread. We appreciate that you've performed a lot of troubleshooting steps in trying to fix this issue. Why do Windows programs stop responding? You may also check your support website to know if there is an available updated firmware, and on how to install it. The strange thing is, it only does this on cold starts. Once the computer is off, wait a few seconds, then turn the computer back on and let it start as normal.

After a couple seconds of spinning, the wheel just freezes and nothing happens until I do a hard power off or hit the reset button. Help us help you! Due to high volumes, response times in the community may be delayed over the next few days. Sorry this didn't help. Basic computer troubleshooting. Additional information Windows freezes or stops responding frequently. Tip Some programs have an autosave feature. You can reset it easily by removing it and putting it back in 5 or 10 minutes. If nothing happens, the computer is deadlocked, and you must reboot the computer. We appreciate that you've performed a lot of troubleshooting steps in trying to fix this issue.

If your program does not have an autosave feature, you may lose all unsaved work due to a freeze or deadlock. April Cai. Basic computer troubleshooting. Yes No. If the Caps Lock can turn on and off, Windows is still working, but another program may not be responding and causing the computer to freeze. April Cai Last Updated: 1 year ago. Thanks for your feedback, it helps us improve the site. After a couple seconds of spinning, the wheel just freezes and nothing happens until I do a hard power off or hit the reset button. Help us help you! Check all the cables connected to the hard disk and push it in properly.

Any work that was not saved is lost when a frozen computer needs to be reboot. If you determine that a defective piece of hardware is causing the freezes, replace the hardware right away to prevent further damage to the computer. You can also try accessing the computer BIOS and disable any hardware that is not working properly, to see if that stops the freezes from occurring. Tip Some programs have an autosave feature. I'm never happier than when my articles help people with whatever problems they have - Windows Blue screen issues, network errors, hardware faulty, etc. Read on and find how…. A defective hard drive , stick of RAM , video card , or another piece of hardware can cause a computer to freeze. If your computer has stopped responding, follow the steps below to attempt to get the computer to unfreeze.

If you tried all steps above and the computer still freezes, there may be defective hardware or a device driver that is not working correctly. Additional information Windows freezes or stops responding frequently. I write articles related to various tech issues, including Windows computer problems and game errors. A defective hard drive , stick of RAM , video card , or another piece of hardware can cause a computer to freeze. After trying all the steps above with no success then you should start suspecting that the motherboard is dead, a few signs of a defective motherboard are the following. Netflix Down or Crashed? If you were editing a document at the time of the lockup, it might be recoverable after rebooting. Once the computer is off, wait a few seconds, then turn the computer back on and let it start as normal. This page contains recommendations on what to do if the computer freezes or deadlocks.

Note It could still take ten to twenty seconds for the unresponsive program to be terminated after you choose End Task. You may also check your support website to know if there is an available updated firmware, and on how to install it. During the computer startup process, you may see a screen asking if you want to start the computer in Safe Mode or Start Windows Normally. If I reset, do a hard power off and restart, or restart from within the OS, it starts up fine the 2nd time. To determine whether the HDD is the problem or not you should connect it to another computer or try another one with your current machine, if the HDD is really the problem then you should boot into Windows normally by now. Windows should detect the hardware you uninstalled and try to reinstall the device driver. You may be annoyed and frustrated. If this helps, consider replacing that hardware. Try the following approaches, in the following order, to correct the problem:. After a couple seconds of spinning, the wheel just freezes and nothing happens until I do a hard power off or hit the reset button.

You may be annoyed and frustrated. If the options above do not work, we recommend taking your computer to a computer repair shop and allow a computer technician to diagnose and fix the problem. To determine whether the HDD is the problem or not you should connect it to another computer or try another one with your current machine, if the HDD is really the problem then you should boot into Windows normally by now. Additional information Windows freezes or stops responding frequently. April Cai. What else can I try? What should I do when a computer freezes or locks up? If your computer has stopped responding, follow the steps below to attempt to get the computer to unfreeze. Thanks for marking this as the answer.

You may also check your support website to know if there is an available updated firmware, and on how to install it. You can reset it easily by removing it and putting it back in 5 or 10 minutes. Kindly check the Event Viewer as well for any error logs that might be related to the issue. If you determine that a defective piece of hardware is causing the freezes, replace the hardware right away to prevent further damage to the computer. If that merely brings up the Turn Off the Computer menu, choose Restart, and your computer should restart. Read on and find how…. But with the Pro version it takes just 2 clicks and you get full support and a day money back guarantee :. If you tried all steps above and the computer still freezes, there may be defective hardware or a device driver that is not working correctly.

When you try to boot Windows 10 on your computer, it just freezes? You lose any unsaved work in that program, of course, but you should be used to that. At least until you finish troubleshooting the problem. Home Help Hardware Help Basic troubleshooting. This site in other languages x. Please refer to a computer or mainboards manufacturer. If that merely brings up the Turn Off the Computer menu, choose Restart, and your computer should restart. Note During the computer startup process, you may see a screen asking if you want to start the computer in Safe Mode or Start Windows Normally. See if the computer responds by pressing the Caps Lock key on the keyboard and watching the Caps Lock LED light to see if it turns on and off. Why does my computer not turn off?

Since you mentioned that you already updated all the drivers, we'd like to know if you did it via Windows Updates or you used the drivers provided by the manufacturer. If the Task Manager opens, but the mouse is still not working, it may be a problem with mouse's hardware. How to Unfreeze a Frozen Computer in Windows Choose Restart from the pop-up menu, and your computer shuts down and restarts, hopefully returning in a better mood. How satisfied are you with this response? Yes No. Due to high volumes, response times in the community may be delayed over the next few days. If nothing happens, the computer is deadlocked, and you must reboot the computer.

Tried steps again after this to no avail. Driver Easy will automatically recognize your system and find the correct drivers for it. Did this solve your problem? See if the computer responds by pressing the Caps Lock key on the keyboard and watching the Caps Lock LED light to see if it turns on and off. Note During the computer startup process, you may see a screen asking if you want to start the computer in Safe Mode or Start Windows Normally. If you cannot install the latest driver before the computer freezes, another option is to start the computer in Safe Mode. The strange thing is, it only does this on cold starts. When you try to boot Windows 10 on your computer, it just freezes? You lose any unsaved work in that program, of course, but you should be used to that.

Since you mentioned that you already updated all the drivers, we'd like to know if you did it via Windows Updates or you used the drivers provided by the manufacturer. Then, restart the computer and load into Windows normally. Home Help Hardware Help Basic troubleshooting. It could still take ten to twenty seconds for the unresponsive program to be terminated after you choose End Task. If you were editing a document at the time of the lockup, it might be recoverable after rebooting. Some programs have an autosave feature. What else can I try? If the problem persists then continue with the other steps below. If your computer has stopped responding, follow the steps below to attempt to get the computer to unfreeze. If you tried all steps above and the computer still freezes, there may be defective hardware or a device driver that is not working correctly.

We look forward to your response. If your computer has stopped responding, follow the steps below to attempt to get the computer to unfreeze. If I reset, do a hard power off and restart, or restart from within the OS, it starts up fine the 2nd time. April Cai. Microsoft Support. Read on and find how…. You can follow the question or vote as helpful, but you cannot reply to this thread. Disconnect Everything Disconnect any unnecessary peripherals as well as the mouse and the keyboard and just leave the power cable then try starting the computer, if the problem is solved then one of the peripherals is bad or broken, you need to check each part one by one to see what part was causing the problem and replace it.